​As of January 2026, that means we’ve been in business for over 11 years (and we’re now in our 12th year serving customers)​

Yes! All professional movers who cross interstate lines must be registered with the U.S. Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA). We comply with all federal and state regulations and are fully licensed for both in-state, out-of-state, and International relocations. 

• IM-FL 2522
• DOT - 2512576
• MC – 871506
• FMC - 032078

MG Vanlines is not a moving broker; we are an independently owned business that vets, hires, and stands behind our own in-house moving professionals. We work with individuals we know and trust. You can read more about why you shouldn't choose a broker on our blog here.

Keeping things in-house helps us control service and ensure the successful outcome of every move. Being independently owned also gives us the flexibility to offer the exact moving solutions you need at the best price possible. You can pick and choose from our full-service offerings so you get all the services you need without paying for those you don't.

Yes! Members of our office staff and moving crew are multilingual. We offer services in Russian, Spanish, French, Hebrew, and English. We’d love to help you in whichever language you feel most comfortable to assist during any part of the move.

The most accurate quotes come from a free virtual survey — one of our estimators will do a video walkthrough of your home with you in under 30 minutes, measure your cubic footage, and give you a binding estimate. You can also get an instant online estimate to start.

In simple terms, long-distance moving costs are calculated based on how far you're moving and how much you have to move. In more detail, the final bill is calculated based on factors like moving date, fuel/mileage costs, employee labor, shipment weight, specialty packing/moving requests, storage, and the chosen level of insurance.

Intrastate and local moves are often charged by the hour or even as a flat rate. Learn more about how your move will be calculated by contacting a MG Vanlines move coordinator.

Yes, it's always best to get an estimate before committing to hiring your movers. That way, you'll have clear expectations and understand what is and isn't covered in your move. MG Vanlines is happy to provide written estimates even for rapidly approaching moves. An in-home estimate isn't always necessary, but are always free of charge. For more information, visit out blog: 10 Reasons Why You Should Obtain an Onsite Estimate Prior to Moving

There are many reasons why you should obtain an on-site estimate prior to your move. Failure to obtain an accurate estimate for your move can result in moving expenses that are much higher than you anticipated. If you are moving from South Florida, we highly recommend scheduling a free in-home estimate. If an in-home estimate is not possible, we can also provide a binding estimate of cost over the phone by one of our trained staff sales reps.

​Local moving rates include all labor from arrival to final placement, all trucks, furniture pads and wrapping, basic disassembly/reassembly of standard furniture, and 50 miles of mileage in the fuel surcharge. Packing materials and specialty items are additional.

​Long-distance moves are priced by cubic feet (CF) — the actual measured volume of your shipment. Your total is: (Cubic Feet × per-CF rate for your destination) + minimum charge + $989 admin fee. We use virtual or in-home surveys to confirm your CF before booking.

Yes. The rates shown on this page are our 2026 summer seasonal rates, effective April 1 – August 31, 2026. Summer is peak season in Florida due to high move volume. Off-season (September–March) rates are typically lower — contact us for current pricing.

When our consultant comes to your home, he or she will start by learning more about your move, including timeline, expectations, and preferences.

The relocation consultant will arrive at your home to perform a visual survey of your items. The consultant must be able to clearly see what is being moved to provide you with an accurate estimate. If you know of items that are out of view or will be eliminated, be certain to point them out to the consultant.

Together, we'll discuss what level of service you prefer so you're getting exactly what you need without paying for services you don't need. The consultant will review your options for packing (including DIY, partial, and full-service), furniture disassembly/reassembly, furniture preparations, and storage needs.

Once the visual survey is completed, the consultant will calculate the weight, packing cost and any other charges related to your move to record everything in a written cost estimate. This will be the best way to accurately determine a cost for your relocation.

Here are the key differences between these two common estimates:

• A binding estimate provides a guaranteed price for your move; it is the final amount you'll pay, regardless of whether your shipment ends up being above or below the original weight estimate. Binding estimates only cover items listed on the Table of Measurements; any additional items will require a written addendum and add-on charges.
• A non-binding estimate is a cost estimate that is not guaranteed. The number is a rough (and generally accurate) estimate of what you'll pay, but the final price will be calculated based on services provided and weight calculated on moving day.

To avoid confusion and frustration, it is very important to understand which estimate you're getting from your moving company. MG Vanlines provides free, no obligation estimates that are binding so there are no surprise charges at the end of your move. Please contact us for more information.

Yes, we offer online estimates through our A.I. virtual survey process powered by Yembo. This allows you to complete your estimate remotely—without an in-home appointment—by using your smartphone to scan your home and inventory. Once your virtual survey is submitted, our team reviews the information and prepares an accurate quote based on what you’re moving, the services you need, and your move details.

If you would like to get started, we can send you a virtual survey link and walk you through the process so it’s quick and easy. 

​A local 2-bedroom move in South Florida typically costs between $1,076 and $1,703 with MG Vanlines, based on our 2026 summer rates. This includes a 3-mover crew at $209/hour, plus a $578 fuel and admin fee. Move time is typically 3–6 hours depending on prep and access.

Many moving cost surprises come from “accessorials” (extra services needed on move day) that weren’t disclosed upfront. Consumer guides routinely recommend asking about these before you book. 

Common examples include:

1.     Stairs, elevators, or long carries (long distance from door to truck)

2.     Shuttle service (when a large truck can’t access your street/building)

3.     Bulky/special handling items (large safes, oversized furniture, very heavy pieces)

4.     Packing materials and packing labor if not included in your quote

5.     Waiting time if building elevators/loading docks aren’t reserved or access is delayed

6.     Storage-in-transit if delivery timing shifts or the home isn’t ready

How to prevent surprises:

1.     Do a thorough survey (in-home, virtual, or detailed inventory list). The more accurate the inventory and access details, the cleaner the quote. 

2.     Disclose every access detail early: stairs, elevator reservations, gate codes, narrow streets, long walk distances, loading dock rules, COI requirements.

3.     Request a written breakdown that clearly lists what is included and what would trigger additional charges. Consumer “questions to ask movers” lists consistently call this out as one of the most important protections. 

The best time to move totally depends on you. If you have complete freedom over your schedule, you'll often get lower prices during the weekdays and off-months (October through March). You may also want to be mindful of the local climate conditions so that you can avoid extreme temperatures at origin or destination. We have convenient and flexible pricing options for long distance and local moves. Call us today to check out our rates for your next upcoming move dates.​

Great question—this is one of the biggest consumer concerns, especially for long-distance moves.

Here’s the safest way to verify a mover before you pay anything:

1.     Confirm the mover is registered for interstate moves and has a valid USDOT number. The FMCSA provides a public “Registered Mover” lookup tool where consumers can confirm registration status and see whether a company is listed as a carrier, broker, etc. 

2.     Get everything in writing: your estimate type (binding vs non-binding), services included (packing, long carry, stairs, storage), pickup/delivery expectations, and payment terms. FMCSA consumer materials emphasize understanding the paperwork you’ll sign (estimate, inventory, bill of lading, etc.). 

3.     Watch for classic red flags, including: unusually low quotes that don’t match the scope, vague paperwork, refusal to provide a written estimate, or pressure tactics. Consumer protection resources repeatedly flag “lowball then switch” pricing and unclear terms as common scam patterns. 

Once you place your initial reservation for a local, long-distance, or international move, a deposit equal to 20% of the total estimated balance is collected by credit card. We accept Visa, Mastercard, and Discover.

Long-Distance Move: For long-distance moves, 50% of the remaining balance is collected at pickup. Accepted payment methods at pickup include money order, cashier’s check, certified check, and credit or debit card. The remaining balance is due at delivery. At delivery, we accept postal money orders, cashier’s checks, or cash. Credit cards are not accepted at delivery for long-distance relocations.

Local Move: For local moves, full payment is required prior to delivery. Accepted payment methods include cash, certified check, postal money order, or cashier’s check. If you would like to pay by credit or debit card, please notify your sales representative before your move date, as manager approval is required in advance.

International Move: For international moves, a 20% deposit is collected when the reservation is made. The remaining balance is due in full at pickup and will be collected at that time.Accepted payment methods include cash, certified check, postal money order, or cashier’s check. If you would like to pay by credit or debit card, please notify your sales representative before your move date, as manager approval is required in advance.

Yes. A deposit is required to reserve your move dates and confirm your booking.

Q: How much is the deposit?

The deposit is typically 20%–35% of your estimated move total, depending on your move type, route, and the services selected.

Q: Why is a deposit required?

To Confirm and hold your requested pickup dates on the schedule
Reserve the crew, equipment, and transportation needed for your move
Lock in your pricing based on the inventory and services listed in your estimate
Coordinate logistics in advance (building requirements, parking, elevators, specialty items, and delivery planning)

Q: When do I pay the deposit?

The deposit is collected at the time of booking to secure the dates. Once the deposit is received, your move is officially scheduled.

Q: Does paying a deposit “lock in” my price?

In most cases, yes. Your pricing is locked based on the items and services included in your estimate and confirmed paperwork. If your inventory, access conditions, or service requests change after booking, your total cost may change accordingly.

Q: Is the deposit refundable if I cancel?

Refundability depends on how close you are to your move date and whether services have started. Please refer to our Cancellation and Rescheduling Policy for exact timelines and fees.

Local (Intrastate) Moves

Q: If I cancel my local move, is my deposit refundable?
Yes, your deposit is fully refundable if you cancel more than 3 business days before your scheduled move date.

Q: When does my local deposit become non-refundable?
Your deposit becomes non-refundable if either of the following applies:

1. You cancel within 3 business days of your scheduled move date, or

2. We have already begun physical moving services for your move.

Long Distance (Interstate) Moves

Q: If I cancel my long-distance move, is my deposit refundable?
Yes, your deposit is fully refundable if you cancel more than 3 business days before the scheduled move date.

Q: When does my long-distance deposit become non-refundable?
Your deposit becomes non-refundable if either of the following applies:

1. You cancel within 3 business days of the scheduled move date, or

2. We have already begun physical moving services for your move.

Q: Can I reschedule a long-distance move instead of canceling?
Yes. Rescheduling is allowed, but fees may apply if the change is made close to the move date.

International Moves

Q: If I cancel my international move, is my deposit refundable?
Yes, your deposit is fully refundable if you cancel more than 3 business days before your scheduled move date.

Q: When does my international deposit become non-refundable?
Your deposit becomes non-refundable if either of the following applies:

1. You cancel within 3 business days of your scheduled move date, or

2. We have already begun physical moving services for your move.

Q: Can I reschedule an international move instead of canceling?
Yes. Rescheduling is allowed, but fees may apply if the change is made close to the move date. Because international logistics involve scheduling with third parties (carriers, ports, and agents), earlier notice is strongly recommended.

Weaccept all types of Payment methods. We accept credit cards, postal moneyorder, cashier’s check or cash.

Tips are always appreciated but never expected. If your movers have gone above and beyond (which all of ours are trained to do!), please feel free to show your appreciation with a tip. You can read more about tipping and other moving etiquette here on our blog: Moving Etiquette: Should You Tip Your Movers?

Long distance – Most long-distance relocations are typically booked about 30 – 60 days in advance. This does not mean that moves inside this window cannot be serviced. This simply is a standard for out-of-state moves.

Local moves – Many local moves are typically booked within a 30-day window of the requested move date, Please keep in mind that the end and beginning of every month are the most requested dates. Please remember to book in advance as our schedule typically fills up quick for the first and last week of every month.

International Moves – These moves require the most notice in advance, 60 days or more. To properly coordinate with the receiving country your goods are going to and as well as port and clearance regulations, we ask that when planning a international move you start the process with as much notice as possible.

The best time to move totally depends upon you. If you have complete freedom over your schedule, you'll often get lower prices during the weekdays and off-months (October through March). You may also want to be mindful of the local climate conditions so that you can avoid extreme temperatures at origin or destination. We have convenient and flexible pricing options for long distance and local moves. Call us today to check out our rates for your next upcoming move dates.

Yes. Life happens, and we’ll do everything we can to make schedule changes as smooth as possible.

To reschedule or cancel, contact your move coordinator as soon as you know your dates may change. The earlier you tell us, the more options we have to shift crews and trucks (especially during high-demand periods like month-end and weekends).

Here’s what to expect:

We’ll review your booked services and timeline with you and confirm the best available new dates.

We’ll update your paperwork in writing so your new plan is clear and documented.

If your move is coming up within 5 days, a penalty for rescheduling at the last minute will apply 

You’ll also receive a confirmation call shortly before moving day to verify the final details

To prepare major appliances for moving, we recommend that you: Empty contents, clean them thoroughly, unplug them, drain all water, remove and store all loose pieces (Cords, Racks, Shelves, etc), and tape all doors closed. Read more about some basic safety guidelines for moving household appliances.

An Order for Service is a document prepared by the moving company and given to the client, as required by federal law. The order serves as a written record of what has been agreed upon and should match the Bill of Lading. Any changes made to the Order of Service must be provided in writing.

Please read more about the Order for Service from the Federal Motor Carrier Safety Administration (FMCSA).

A Bill of Lading is your moving contract. It details what has been agreed upon by you and the moving company, and it must accurately reflect the information on the Order for Service (see more below). You are required by law to be given a copy of your Bill of Lading by the driver who loads your shipment.

The Bill of Lading must include 14 key elements, such as pick-up date, cost estimate, vehicle and driver identification numbers, and forms of payment accepted. It is very important that you read the entire Bill of Lading and only sign once you’ve confirmed that all terms and conditions are correct.

Please read more about the Bill of Lading from the Federal Motor Carrier Safety Administration (FMCSA).

Moving in or out of a condo, apartment, or high-rise usually requires a little extra coordination because many buildings have rules designed to protect residents, elevators, hallways, and common areas. We handle these details every day and can help you plan the smoothest move possible.

Here’s what to do to prepare:

Contact your building management early

Ask about move-out/move-in procedures, including approved moving hours, weekend restrictions, and any rules for using the loading dock or service entrance.

Reserve what you need (elevator/loading dock/parking)

Many buildings require advance reservations for:

Freight/service elevator time

Loading dock access

Parking spaces for the moving truck

If reservations aren’t secured, it can cause delays on move day—so it’s best to book these as soon as your move date is confirmed.

Confirm if a Certificate of Insurance (COI) is required

Many condos and apartment communities require a COI from the moving company before they allow a move. A COI is a standard document showing the mover’s insurance coverage and listing your building as the certificate holder (and sometimes as an additional insured, if requested).

Request your COI with the right details

To avoid back-and-forth, include:

Building name and address

Property manager or HOA contact info

Any special wording requirements (your building may provide a template)

Your move date(s), including delivery date if different

Email address where management wants the COI sent

Our team typically provides COI forms (and waiver of subrogation forms if requested) within 24 hours. COI requests can be sent anytime to info@mgvanlines.com.

Protect the common areas (and reduce damage risk)

Ask whether your building requires:

Elevator padding

Floor and doorway protection

A pre-move walkthrough or post-move inspection

We’ll coordinate with your building’s requirements so the move stays compliant and clean.

Tip: If you share your building rules with your move coordinator ahead of time, we can plan staffing, timing, parking, and equipment so you avoid last-minute issues on moving day.

Yes, we are a full-service mover offering custom plans designed for your specific needs and budget. We can prepare your furnishings for damage-free moving with padding and shrink-wrapping. To ensure the protection of your furniture we use the highest grade of woven and cotton blend padding. We also offer optional disassembly and reassembly services. For hard to pack items, we'll even build you a custom crate!

We have many different types of moving trucks based on the specific type of relocation needed.

Our fleet includes:

• Semi Tractor Trailers 
• Box Trucks 

Yes, we offer in-transit tracking for long-distance moves. Please speak with your moving consultant to find out exactly how to track your items in transit.

We follow industry best practices for long-distance moves and provide an estimated delivery window (typically several days) based on your shipment weight, total mileage, routing, and final destination. Your delivery will occur sometime within that window.

All long-distance deliveries are scheduled on a flexible basis using an estimated arrival timeframe that is calculated from your First Available Delivery (F.A.D.) date. If you need a tighter schedule, Premium Guaranteed Service may be available for purchase.

Estimated delivery timeframes from the First Available Delivery (F.A.D.) date:

0–500 miles: up to 6 business days

501–1,000 miles: up to 10 business days

1,001–1,500 miles: up to 14 business days

1,501–3,300 miles: up to 21 business days

Yes. 

MG Vanlines can provide expedited delivery on most interstate moves, especially for routes within roughly a 2,500-mile radius. Expedited delivery is a premium service that typically includes a dedicated truck and driver assigned exclusively to your shipment, which helps reduce transit time and minimize scheduling delays.

Pricing for expedited service is usually quoted by the mile, and rates typically start around $3.50 per mile, depending on your route, timing, and specific move details. Choosing expedited delivery can be a great option if you have firm move-in dates, need a tighter delivery window, or want to avoid the longer wait times that can occur with shared-load scheduling.

For a precise quote and availability, please contact your sales representative with your pickup and delivery ZIP codes and your preferred delivery dates.

We can absolutely help you pack your kitchen. If you’d like, MG Vanlines can handle the entire kitchen packing process for you, including delicate glassware, dishes, cookware, pantry items, small appliances, and even larger appliances (when applicable). Our team comes prepared with the right packing materials and uses proven methods to protect fragile and high-value items so everything arrives safely.

If you’d rather pack your kitchen yourself, here are some helpful tips to make it easier and keep everything protected.

What you’ll want on hand
Sturdy boxes in a few sizes (small boxes are best for heavy items)
Packing paper (or clean newsprint), bubble wrap, and/or foam sleeves
Packing tape, a marker, and labels
Dish packs or extra-strong boxes for breakables (highly recommended)

How to pack dishes and glassware
Wrap every item individually using packing paper or bubble wrap.
Pack plates vertically (on their edge) like records, not stacked flat—this reduces cracking.
Use extra padding on rims and handles for glasses and mugs.
Fill all gaps inside the box with crumpled packing paper so nothing shifts during transit.
Mark boxes clearly as “FRAGILE – KITCHEN” and note the contents (example: “Glasses – Stemware”).

How to pack pots, pans, and cooking tools
Nest pots and pans when possible, and place packing paper between them to prevent scratches.
Wrap lids separately, especially glass lids.
Bundle utensils and smaller tools together, then wrap and label them so they’re easy to unpack.

How to pack pantry items
Pack only unopened, non-perishable items (cans, sealed dry goods, spices).
Use small boxes for heavy items like canned goods.
Place pantry items in plastic bags or bins if you’re worried about spills.
Avoid packing anything perishable, refrigerated/frozen, or items that could melt or leak.

How to pack small appliances
Remove loose parts and wrap them separately (example: blender blades, food processor pieces).
Secure cords with a twist tie or tape.
If you have the original box, that’s ideal—otherwise wrap the appliance well and pack it snug with padding on all sides.

What not to pack (important)
Do not pack hazardous materials such as bleach, aerosol sprays, propane, paint, gasoline, or flammable cleaners. These items are considered hazardous for transit and cannot go on the truck.
Also avoid packing open liquids or anything likely to leak.

Bonus tips that make unpacking easier
Pack an “Open First” kitchen box with essentials: paper towels, trash bags, coffee maker supplies, one pan, one plate, and basic utensils.
Label boxes by cabinet area (example: “Right of Sink – Plates”) to speed up unpacking.
Keep valuables or irreplaceable items with you (heirloom china, specialty knives, important small items).​

Yes. Glassware, dishes, and other fragile items should be packed using extra protection to prevent chips and cracks during your move. We recommend using a “dish pack” (a heavy-duty, double-walled box) and labeling the box clearly: FRAGILE – GLASSWARE.

How to pack glassware and breakables safely

Use a dish pack or double-walled box
These boxes are stronger and designed for fragile kitchen items.

Cushion the bottom
Add a thick layer of crumpled packing paper (or clean newsprint) at the bottom of the box.

Wrap every item individually
Wrap each glass, mug, bowl, or dish completely on all sides with packing paper.
Use bubble wrap for extra-delicate pieces or larger fragile items (like china bowls).

Bundle plates and bowls the right way
Wrap each plate or bowl individually.
Group 3–4 items together, then wrap the bundle one more time for added protection.

Pack items upright
Stand plates and bundled items on edge (like records). This helps reduce breakage compared to stacking flat.

Fill all empty spaces
Use crumpled paper to fill every gap around the items and at the top so nothing shifts in transit.

The safest way to move small kitchen appliances (like stand mixers, air fryers, toasters, blenders, coffee makers, and microwaves) is to pack them snugly in strong boxes with plenty of padding so they can’t shift during transit.

Best way to pack small appliances for moving

Use the right box size
Choose a sturdy, double-walled box whenever possible. Use small or medium boxes for heavier appliances (stand mixers are very heavy).

Pack 1–2 appliances per box
Group appliances by weight and size. Don’t overload a box—heavy items should stay in smaller boxes to prevent the bottom from failing.

Prep the appliance first
Unplug and clean it. Remove crumbs or liquids so nothing leaks or attracts pests.
Detach loose parts (blender cups, food processor blades, mixer attachments) and wrap them separately.

Wrap and cushion
Wrap each appliance fully with packing paper or bubble wrap.
Add a thick layer of crumpled packing paper on the bottom of the box, place the appliance in the center, then fill all gaps on every side so it can’t move. Add another thick layer of padding on top before sealing.

Secure cords and accessories
Coil cords and tape them to the appliance or place them in a labeled bag inside the same box.

Reinforce and label
Tape the bottom seam of the box with an extra strip of packing tape for strength.
Label the box “KITCHEN – SMALL APPLIANCES” and mark “FRAGILE” if the appliance has glass or delicate parts.

Pro tip
If you have the original box and foam inserts, use them—it’s usually the best protection.

The best way to pack a computer is in its original manufacturer's box with the original foam inserts. This provides the safest fit and the most shock protection for transport.

If you don’t have the original box
Use a sturdy, snug-fitting box (double-walled if possible).
Wrap the computer tower or monitor fully in bubble wrap (or thick packing paper).
Cushion the bottom of the box with crumpled packing paper, place the computer in the center, then fill every gap on all sides so it cannot shift. Add a thick padding layer on top before sealing.
Label the box “FRAGILE – ELECTRONICS” and keep it upright.

Quick tips for computers and electronics
Back up your data before moving.
Pack cables, power cords, and accessories in a labeled bag (keep it in the same box or a clearly labeled “Computer Cables” box).
Avoid packing electronics near magnets or magnetic items.
If moving a printer, remove ink/toner cartridges and pack them separately to prevent leaks.

The safest way to move a TV is in its original TV box with the Styrofoam padding it came with. This protects the screen and keeps the TV stable during transit.

If you don’t have the original box
Use a flat-screen TV moving box (sized to your TV) with foam corner protectors.
For very large or high-value TVs, a wooden crate offers the best protection.

TV moving tips that prevent damage
Do not lay the TV flat unless the manufacturer specifically allows it—keep it upright whenever possible.
Add a soft screen protector (moving blanket or foam sheet) before boxing it.
Fill any empty space so the TV cannot shift inside the box.
Check the owner’s manual for special instructions—some TVs require stabilization or specific positioning during transport.

Yes. For most moves, we can handle standard furniture disassembly and reassembly so large items can be moved safely and efficiently. And once we arrive at your new home, we’ll review placement during a walk-through and complete setup so you can settle in faster. 

Important details customers appreciate knowing ahead of time:

Standard disassembly/reassembly typically includes common household items like beds, dining tables (legs), and other furniture that must be taken down to fit through doorways or protect it during transport.

Please set aside any specialty tools, unique hardware, or manufacturer parts if you have them. If possible, keep screws/bolts for a piece together in a labeled bag.

Wall-mounted items (TV mounts, floating shelves, heavy mirrors, certain artwork systems) often require extra time, special anchoring, and wall-condition considerations. If you want us to handle removal and re-hanging, ask about white-glove options, which can include detailed setup services like furniture set-up and picture hanging. 

Specialty/high-value items (chandeliers, large artwork, marble/glass pieces, antiques) are best protected with custom packing/crating. If you’re moving items like these, mention them early so we can plan the safest method.

Generally speaking, the monetary limit for handling and packingpersonal items is $5,000 (per item).

Items with a value of $5,000 or higher are considered “highvalue.” These items must be inventoried and professionally crated in anindustry-approved wooden crate. Items with a value of $10,000 or more must beserviced by a certified third-party crating company.

High-value items require special packing and shipping protocols, and we strongly recommend that you do not attempt to pack these items yourself. MG Vanlines can provide custom crating for high-value items, including but not limited to:

• Glass and Marble Furniture
• Paintings, Statues, and Other Artwork
• Chandeliers
• Pianos and Grand Pianos
• Pool Tables
• Antiques

Note: Simply wrapping these items will not be sufficient to protect them. If your movers use only moving pads, then damage will not be covered by any replacement-cost insurance you have chosen to purchase. (So please be wary of movers who claim that you don’t need to custom-crate your high-value items!)

We recommend working with a professional moving company like MG Vanlines that can provide custom crating for high-value and fragile items. Even if each individual piece is valued under $5,000, items such as artwork, mirrors, glass, antiques, and delicate furniture finishes often require specialized cartons and packing methods to reduce the risk of damage during transit.

Our team can assess what you’re moving and recommend the right level of protection—whether that’s custom crating, specialty cartons, or enhanced wrapping—based on the item type, size, and the distance of your move. MG Vanlines would be happy to provide a detailed quote that includes any crating and specialty packing required, so you know exactly what’s needed before moving day.

For interstate moves, moving companies generally cannot transport hazardous materials because they can ignite, leak, corrode, or react in transit. Even small household products can be regulated as hazardous under DOT rules, which is why movers commonly refuse them. 

Examples of common “non-allowable” hazardous items include:

1. Flammables: gasoline, kerosene, lighter fluid, oil-based paints/stains, paint thinner, solvents, adhesives

2. Aerosols and pressurized cans: spray paint, some cleaning sprays, some hairsprays

3. Propane and fuel cylinders: grill tanks, camping fuel canisters

4. Pool/lawn/garden chemicals: chlorine, fertilizers, pesticides, herbicides

5. Corrosives and reactive chemicals: drain cleaners, strong acids/bases, bleach mixtures

6. Certain batteries or power sources: damaged batteries, some large battery types (policy can vary by mover)

Generally, interstate moves are not ideal for perishable food or opened liquids because trucks experience heat, cold, vibration, and long travel times.

Typical guidelines:

1. Perishables: avoid shipping anything that can spoil (refrigerated, frozen, fresh produce, open packages).

2. Open liquids: avoid opened bottles that can leak (cleaners, cooking oils, open beverages).

3. Alcohol: policies vary by carrier and state rules; many movers restrict or refuse alcohol shipments, especially opened bottles.

Best practice for customers:

1. Use up pantry/freezer items ahead of time or donate unopened non-perishables locally.

2. If you must move sealed liquids, confirm what your mover allows and how they must be packed (some movers will only accept sealed factory containers, and some will not accept liquids at all).

Policies vary by carrier and by state laws, but the safest expectation for interstate relocation is:

1. Ammunition is typically treated as a prohibited/regulated item and should not go on the moving truck.

2. Firearms and other weapons are often not packed by the crew and may be restricted from shipment depending on carrier rules and destination laws.

If you own firearms or regulated weapons:

1. Tell your coordinator early so you get the correct written guidance for your specific route.

2. Plan to transport them personally and store them securely, following the laws of each state you’ll travel through.

3. Never place weapons or ammo into boxes without disclosing it; it creates safety and compliance issues.

​We strongly recommend that you transport live plants in your personal vehicle instead of placing them on the moving truck. Moving trucks can expose plants to heat/cold, low airflow, and long periods without light or water, and that’s when most plant damage happens.​

Interstate plant moves are much more complicated. Many movers do not transport live plants on long-distance shipments because state agricultural rules can restrict certain plants, soil, and pests, and trucks are not plant-safe environments for multi-day travel. States regulate plant movement to prevent the spread of pests and diseases. 

If you want to take plants across state lines, the safest, most compliant approach is usually:

1. Transport them yourself in a temperature-controlled vehicle.

2. Check the destination state’s agriculture rules ahead of time (some states restrict soil or specific plant types). 

3. Be prepared for inspection/certification requirements in some cases. Florida’s own published summaries note that houseplants entering Florida as household effects may require an inspection certificate, or follow-up inspection information if certification isn’t available. 

Special warning for citrus:
Interstate movement of citrus nursery stock is heavily regulated. USDA APHIS states that interstate movement is prohibited unless specific protocol conditions are met, and even moving from a quarantine area to a non-quarantine area within the same state can trigger interstate-level requirements

Someone must be present at both the pickup (origin) and delivery (destination) locations. This does not have to be the customer personally. If you can’t be there, you may designate a representative using a Power of Attorney (POA).

A POA allows your representative to act on your behalf and is typically required to sign shipping documents. Depending on the order and payment arrangement, the POA may also be required to authorize or submit payment for services.

If you need to appoint a POA, we recommend choosing a trusted friend or close family member who can be present, communicate with the crew, and handle paperwork smoothly on your behalf.

On the day of pick up, the moving foreman will provide shipping documents for your order. These documents typically consist of the following.

• Bill of lading
• Inventory sheets
• Valuation of coverage
• Claims Instructions
• Post-contract service sheet

On the day of delivery these forms will also be provided to verify all the items have arrived properly. The driver will conduct a final walk-through to clean up debris and re-check to ensure all the items that may have been disassembled are properly put back together.

Customers often realize too late that their “must-have” items are packed somewhere in the truck. Many relocation checklists recommend a dedicated moving-day essentials / first-night box so you can function immediately at the new home. 

What to keep with you (not on the moving truck):

1. Critical documents and valuables: IDs/passports, leases/closing docs, cash, jewelry, small heirlooms

2. Medications and basic health items: prescriptions, glasses/contacts, basic first aid

3. Phone + chargers + essential tech: laptop, chargers, a power bank, Wi-Fi info if you have it

4. Move-day basics: keys, snacks/water, toilet paper, paper towels, trash bags, a change of clothes, simple toiletries

5. Kid/pet essentials (if applicable): diapers, comfort items, pet food, leash, portable bowl

Also, many packing guides recommend not packing perishables and certain hazardous/flammable items onto the truck for safety and practicality.

For safety and liability reasons, we cannot offer any form of transportation to clients.

or interstate moves, there are two related (but different) things to understand: valuation coverage (the mover’s legal liability for loss or damage) and the claims process (how you request compensation if something arrives missing or damaged).

Coverage options (valuation) you choose before the move

Under federal rules, interstate movers must offer two valuation options:

1) Full Value Protection
This is the more comprehensive option. If an item is lost or damaged, the mover generally must offer one of the following remedies, depending on the mover’s written program and the item’s situation:

1. Repair the item

2. Replace it with a similar item

3. Provide a cash settlement for the current value of the item

2) Released Value Protection
This is the no-cost minimum coverage option, but it is very limited. The mover’s liability is typically capped at $0.60 per pound per article. That means a heavier item may still be reimbursed for far less than its actual value. For example, a 25-pound television would cap at $15 under this option.

How claims work after delivery (what to do and deadlines)

If you discover missing or damaged items after delivery, take these steps as soon as possible:

1) Document everything
Take clear photos and videos, write down what happened, and keep the damaged item and any relevant packing materials together.

2) Report it promptly and submit a written claim
Even if you call first, the claim should be submitted in writing. Interstate moves follow federal timelines, and the most important one is the claim deadline: you generally have 9 months from the delivery date to file a written claim.

3) Understand the mover’s response timeline
After you file, movers generally must acknowledge receipt within about 30 days, and they typically have up to 120 days to pay, deny, or make a settlement offer (with written status updates if the process takes longer).

What to ask before you select coverage

To avoid surprises, ask these questions before signing:

1. Which valuation option am I selecting, and what does it cover in plain language?

2. Are there special rules or declarations required for high-value items?

3. What documentation is required for a claim (photos, receipts, inventory notes)?

4. How is “replacement value” or “current value” determined in your program?

5. Are there exclusions or conditions that could reduce reimbursement?

Yes. As required by federal law, we provide standard valuation coverage for all interstate and long-distance moves ($0.60 per pound). If you’d like a higher level of insurance, ask our move coordinators about replacement-cost coverage during your pre-move consultation.

Released Value Protection is the basic, minimum level of protection offered on a move. It provides limited reimbursement based on a set formula rather than the item’s actual replacement cost. This option is typically the most affordable, but it offers the lowest level of coverage.

Full Value Protection (FVP) is a more comprehensive protection option. If an item is lost or damaged while in our care, the resolution is generally handled in one of these ways:
Repair the item (when repair is appropriate)
Replace the item with a similar item (same or comparable value/condition)
Provide a cash settlement based on the item’s value and the terms of your selected protection

Your exact options, limits, and any deductibles (if applicable) are confirmed in writing on your move paperwork before pickup.

In the rare event that your goods are damaged in transit, you can file a claim through our website.​

Here’s the exact process I recommend and why, based on what I see most often after delivery. The goal is to protect your rights, avoid delays, and make sure your claim is supported with clean documentation from day one.

1) Finish your unpacking and confirm what’s affected

Before submitting the claim, I always advise you to complete your unpacking and do a full sweep of your shipment. Damage and missing items are often discovered across multiple boxes, and it’s better to submit one complete claim than to file too early and miss something important.

What I do:
I check each room, open all cartons, and compare what arrived to what I expected to receive, especially fragile cartons and high-value items.

2) Document everything clearly (this is what makes claims move faster)

Strong documentation removes doubt and speeds up the review.

What I collect:

1. Photos of the item from multiple angles

2. Close-up photos showing the exact damage

3. Photos of the box, packaging, and labels (especially if crushed or punctured)

4. A quick video clip if the damage is functional (wobbly furniture, cracked screen lines, etc.)

5. Notes on where the item was found and when I discovered it

If anything is missing:
I list the missing item exactly (brand/model/description) and note the carton number or room label if I have it.

3) Do not throw away packing materials right away

This is a big one. If the carrier asks how an item was protected, the packing and carton condition matter.

What I keep until the claim is resolved:

1. The box and inserts (foam, paper, bubble)

2. Any broken pieces that separated from the item

3. The item as-is (I avoid repair attempts until instructed)

4) Gather the key move paperwork and details

When I file a claim, I include the details that help it get validated quickly.

What I prepare:

1. Delivery paperwork / inventory pages (anything I signed at delivery)

2. Notes about any damage marked at delivery

3. My move reference numbers (if provided)

4. A clear list of affected items

5) Write the claim in a clean, item-by-item format

A clear claim reads like a checklist and is easier to approve.

The format I use for each item:

1. Item name and description

2. Condition before the move (if known)

3. Condition after delivery (what changed)

4. Type of issue: scratched, broken, crushed, missing parts, missing item

5. Estimated value or replacement cost (with proof if available)

6. Photos attached (I label files to match the item)

Example (how I’d write it):
Dining table, solid wood, 6-foot: delivered with cracked corner and deep gouges on top surface. Damage discovered while unpacking dining area. Photos attached: “DiningTable_01–06.” Packaging photos attached: “CartonDamage_01–02.”

6) Submit it through the claims channel and keep everything in one thread

Once the claim is submitted, I keep all communication in one email thread or one portal submission so the timeline and documentation stay organized.

What I do next:

1. Save confirmation of submission

2. Track dates (submission date, any replies)

3. Respond quickly if they request more photos or clarification

7) Understand typical interstate claim timelines (so you know what to expect)

For interstate moves, claims usually follow federal guidelines. The most important is that the claim is filed within the required window, and the mover has set periods to acknowledge and respond.

What I tell customers:
If you’re anywhere near the deadline, submit the claim immediately with what you have, then add supporting documentation as requested.

8) Common mistakes I help people avoid

These are the issues that most often slow claims down:

1. Filing before finishing unpacking, then discovering more damage later

2. Not taking packaging photos

3. Throwing away cartons or packing materials too soon

4. Submitting vague descriptions (“table damaged”) instead of specifics

5. Not listing missing parts separately (hardware, shelves, remote controls)

What I need from you to help immediately

If you want me to guide you step-by-step, send:

1. A list of damaged/missing items

2. Photos of the item and the packaging

3. The delivery date

4. Any notes made at delivery about damage

Q: What is not covered (examples)?

Coverage depends on the protection option you select and the terms on your paperwork, but the most common items and situations that are typically excluded or limited include:

Customer-packed boxes (unless full-service packed by the mover)
If you pack your own boxes, damage to the contents may not be covered unless there is clear evidence of carrier negligence (for example, the box was crushed due to improper stacking). Professional packing greatly reduces disputes.

Pre-existing damage or mechanical issues
Items that were already scratched, dented, weakened, or not working prior to pickup are not covered for those same issues. That’s why inventory condition notes matter.

Normal wear and tear
Minor scuffs, small marks, and other cosmetic wear that can occur during standard handling may be limited or excluded depending on the item and protection level.

Particle-board / pressboard / aged or fragile furniture construction
Furniture that is structurally weak, previously repaired, or made from lower-density materials can be more susceptible to damage and may carry coverage limitations.

High-value items not disclosed in advance
Items like jewelry, collectibles, cash, rare art, or high-end electronics may require special documentation, packing, or declared valuation. If not disclosed, coverage can be limited.

Owner-packed valuables and important documents
We strongly recommend transporting items like passports, legal documents, medication, and small valuables personally. Loss of these items can be difficult to resolve.

Certain items that shouldn’t be shipped
Hazardous materials, perishables, and other prohibited items are not covered because they should not be on the truck.

Events outside of carrier control
Some circumstances (for example, “acts of God” such as extreme weather) can affect liability depending on the situation and your paperwork terms.

Claim timelines vary based on complexity, documentation, and whether repair or replacement quotes are needed. In general, here’s what to expect:

1) Initial review (first phase)
Once your claim is submitted with photos and supporting information, it’s reviewed and may require follow-up questions or additional documentation.

2) Evaluation (second phase)
For repairable items, we may request repair estimates or schedule an inspection. For replacements, we may request proof of value (receipts, comparable listings, model information).

3) Resolution (final phase)
After evaluation, the claim is resolved through repair, replacement, or settlement based on your selected protection option and the terms of your paperwork.

Most claims move faster when customers include:
Clear photos of damage and the item label/inventory tag (if available)
A short description of what happened and when it was discovered
Proof of value (receipt, model/serial number, comparable pricing)
Repair estimate (when applicable)

For the most accurate timing for your move, your coordinator can tell you the current processing timelines and what documentation will help your claim resolve as quickly as possible.

Storage-in-Transit, often called SIT, is temporary storage used during a move when your pickup and delivery dates don’t line up. It’s a common solution if your new home isn’t ready yet, your closing is delayed, you’re renovating, downsizing, or you need time to coordinate an interstate or international delivery window. Instead of rushing delivery or juggling multiple vendors, your shipment is moved into secure storage and then delivered when you’re ready.

SIT is especially helpful when:

1. Your move-out date is fixed but your move-in date changes

2. You need a short buffer between locations

3. You want staged delivery (essentials first, the rest later)

4. Your move is complex and needs flexible scheduling

Yes. We can pick up your belongings and move them directly into storage, which is one of the easiest ways to simplify your move when dates don’t line up. This is commonly called storage-in-transit, and it’s perfect when you need a secure place for your items between move-out and move-in.

Here are the most common situations where storage-in-transit helps:

1. Your closing date changes or your new home isn’t ready yet

2. Renovations or repairs are taking longer than expected

3. You’re downsizing and need time to decide what stays

4. You’re coordinating an office move in phases or moving departments in stages

5. You’re relocating from out of town and need flexible delivery timing

How the process works

1. We pick up your items and protect them properly for transport and storage.

2. Your belongings are placed in our indoor, 24/7 security-monitored facility so they stay safeguarded while you finalize your timeline.

3. When you’re ready, we schedule delivery to your home or office and bring everything back out in an organized, planned way.

What I recommend to make delivery day easier

1. Tell us whether you want a full delivery or a staged delivery (essentials first, the rest later).

2. Label priority items clearly so we can help you get what you need first.

3. Share any access details early (stairs, elevators, parking limits, gated entry, or tight time windows).

Storage-in-transit is popular because it keeps everything under one team—from pickup to storage to final delivery—so you don’t have to coordinate multiple vendors or risk items being transferred between companies.

MG Vanlines offers secure, flexible, indoor storage designed to make moves easier when your timing, space, or plan changes. Storage is often a necessary step during the moving process, whether you are downsizing, waiting for a closing date, renovating, or coordinating a complex business move. Our goal is simple: keep your items protected and organized while giving you a smooth path to delivery when you’re ready.

Our storage facility

Our facility is located at 3524 SW 30th Ave and features:

1. Indoor storage to better protect belongings from weather exposure and temperature swings

2. 24/7 security monitoring to help ensure your items are safeguarded around the clock

3. Professional handling by experienced crews trained to pad, wrap, load, and store items carefully

Storage options we can customize to your move

Because every move is different, we offer customizable storage plans based on your timeline and needs, including:

1. Short-term storage for delays between move-out and move-in

2. Long-term storage for downsizing, extended travel, or phased transitions

3. Business storage support for office relocations, renovations, and multi-stage projects

4. Flexible delivery scheduling so you can store now and coordinate delivery later when your home or office is ready

Why customers choose our storage

Clients typically choose MG Vanlines storage when they want:

1. A hassle-free process with one team managing moving + storage + final delivery

2. Affordable pricing without surprises

3. A safer, cleaner solution than leaving items in a garage, pod, or unsecured space

4. Confidence that their belongings are handled carefully from pickup to storage to drop-off

We offer both short-term and long-term storage, so you can store your items for as little as a few days or for an extended period, depending on your situation. This is especially helpful if your move dates change due to a delayed closing, renovation schedule, travel plans, downsizing, or a phased business relocation.

Once your belongings are in our indoor, security-monitored facility, we work with you to plan the next step. When you’re ready, you can schedule delivery based on your preferred timeline and access needs. If you’re not sure what your dates will be yet, that’s okay—we can store first and coordinate delivery later once your home or office is ready.

To make it simple, here’s what I recommend:

1. Tell us your ideal delivery window and any “must-have” dates.

2. Let us know if you need partial delivery or everything at once.

3. Confirm access details for the destination (stairs, elevator reservations, parking, or tight delivery windows).

This flexibility is one of the biggest advantages of storage through MG Vanlines: one team manages your items from pickup to storage to final delivery, so you don’t have to coordinate multiple vendors.

If you plan on moving your items into a public storage facility of your choice at your new destination we can help you select the right size for your shipment. Please mind that these unit sizes are based on the industry standard for most moves. To get an exact recommendation please call to ask your moving sales consultant.

• 5x10 Unit (50 sq. ft.): Ideal for storing the contents of a studio apartment, including a number of boxes, kitchen appliances, small mattress set, chairs, or even a motorcycle.
• 10x5 Unit (50 sq. ft.): Identical to a 5x10 unit just with a wider door and shallower storage-depth.  Tends to make accessing your items slightly easier than a 5x10.
• 5x15 Unit (75 sq. ft.): Great for storing the contents of a 1 bedroom apartment.  Ideal for furniture including a couch, chair and small dinning set, sporting equipment, bicycles, business merchandise, seasonal items, and sporting equipment.
• 10x10 Unit (100 sq. ft.): Ideal for storing the contents of a 2 bedroom space.  Perfect for holding an entertainment center, king-size mattress larger appliances, dinning room, furniture, and other various items you'd find in a 2 bedroom space.
• 10x15 Unit (150 sq. ft.): Perfect for holding the contents of a 3 bedroom space.  Great for storing large screen t.v.'s, bikes and other sporting equipment, large furniture, full dinning room set, or even music equipment like a C-3 piano, drum set, or all the equipment needed for a several-month long tour.
• 10x20 Unit (200 sq. ft.): Now we're getting to sizes ideal for cars, boats, and other vehicles.  A 10x20 unit is ideal for a small car with some extra room to spare or a 3 to 4 bedroom set. Fill remaining space with sports equipment, small furniture set, boxes, or other small to medium personal items.
• 10x25 Unit (250 sq. ft.): Great for storing a small boat with trailer with some room to spare.  Fill the rest of your space with a couch, small chairs, small bedroom furniture set, and other miscellaneous items.

There are many more storage unit sizes available on the market. To get the more helpful information about choosing the right storage size for you please contact your sales consultant to get more information.

MG Vanlines can help with vehicle needs as part of a relocation plan, but car storage availability depends on your specific situation and the type of vehicle service you need. The fastest way to confirm is to share:

1. The vehicle type (car, SUV, classic vehicle, motorcycle)

2. Approximate timeframe (short-term vs long-term)

3. Whether you need storage only, transport only, or both

4. Any special requirements (operable vs inoperable, enclosed handling, high-value vehicle)

White-glove moving is a premium, “full-service” level of relocation where the crew handles the move with extra care, extra protection, and extra setup—so you don’t have to. It goes beyond standard loading and unloading by focusing on detail, cleanliness, and completion: your home is protected during the move, items are handled with higher-touch procedures, and many clients choose white-glove because they want their space move-in ready as quickly as possible.

Here’s what “white-glove” typically includes (and what you should confirm before booking):

1) Enhanced protection for your home
White-glove crews commonly use stronger protection measures than basic service, such as:

• Floor runners or protective coverings in high-traffic paths

• Door jamb, banister, and wall corner protection

• Extra padding and careful navigation for tight hallways, elevators, and staircases
  This is especially valuable in condos, newly renovated homes, and properties with delicate finishes.

2) High-care packing and specialty item handling
White-glove service usually involves professionally trained packing with premium materials and techniques, especially for:

• Art, mirrors, and fragile décor

• TVs, computers, and electronics

• Crystal, china, and glassware

• Musical instruments

• High-end furniture (wood, lacquer, leather, glass tops)
  If you have “problem items” (marble tables, oversized mirrors, antiques), white-glove is often the safest approach.

3) Furniture disassembly and reassembly (not just “moving it”)
With standard moving, furniture might be placed in rooms and left as-is. White-glove is more focused on “completion,” often including:

• Bed frame disassembly and reassembly

• Dining tables (legs removed/reinstalled)

• Sectionals, shelving, and larger pieces that require careful breakdown

• Basic placement to match your preferred layout (when requested)
  The goal is that you can actually live comfortably the same day, not spend the night hunting for bolts.

4) Unpacking and debris removal (the “clean finish”)
Many white-glove packages include some level of:

• Unpacking essentials (kitchen, closets, bedrooms)

• Removing packing paper, boxes, and debris

• Light organizing by room (depending on scope)
  This is the part clients love most: your home doesn’t look like a warehouse of cardboard.

5) Installation-style add-ons (varies by mover)
Depending on the provider, white-glove can also include optional services like:

• Hanging mirrors and artwork

• Installing TV mounts (some movers partner with installers)

• Reconnecting appliances (where permitted)

• Crating for high-value items
  Because these can involve licensing/third parties, it’s important to confirm exactly what’s included.

6) A more managed, concierge-style experience
White-glove often comes with tighter coordination, such as:

• Dedicated point of contact

• Confirmed delivery window planning

• Clear room-by-room labeling and placement instructions

• Extra documentation for high-value inventories

Yes. Regular moving is designed to safely transport your belongings from Point A to Point B with standard protection and standard labor. White-glove moving is a premium service level that adds higher-touch handling, stronger home protection, and a “move-in-ready” finish (setup, unpacking support, and detailed placement).

Here’s the difference in real-world terms.

What “regular moving” typically includes

Regular service is ideal when you want professional transport and basic setup without the extras.

1. Loading, transportation, and unloading
   Your items are wrapped/blanketed and secured for transit, then delivered and placed into rooms.

2. Basic furniture handling
   Common items may be disassembled as needed for safe movement and reassembled if it’s part of the move plan, but the focus is speed and safe delivery rather than full home setup.

3. Standard protection practices
   Movers usually use moving blankets, stretch wrap, and basic protection in high-traffic areas, but they may not include full floor/wall/doorway protection unless requested.

4. Limited unpacking
   Regular moves typically end with items delivered into rooms. Unpacking, organizing, and debris removal are usually optional add-ons.

What “white-glove moving” adds (the premium difference)

White-glove is for clients who want the move handled with extra care and extra completion, especially for high-value homes, luxury furniture, or tight timelines.

1. Enhanced protection for your home
   White-glove crews typically use more robust safeguards such as floor protection, doorway and banister protection, and corner/wall protection. This matters most in condos, newly renovated spaces, and homes with delicate finishes.

2. Higher-detail wrapping and handling
   White-glove focuses on preventing scuffs, pressure marks, and handling damage with upgraded materials and more time per piece, especially for wood finishes, glass tops, artwork, antiques, and fragile décor.

3. More complete disassembly and reassembly
   Instead of “move it and place it,” white-glove commonly emphasizes “set it back up.” Beds, tables, sectionals, shelving, and complex furniture are handled more comprehensively so the home becomes livable faster.

4. Placement, setup, and (often) unpacking support
   White-glove is about the finish. Depending on your package, this can include unpacking essentials, putting items away by room, and removing packing debris so you’re not left with stacks of boxes.

5. Concierge-level coordination
   White-glove moves often include tighter communication, detailed room-by-room planning, and special handling instructions so delivery day feels organized instead of chaotic.

It’s completely up to you! Many households do get by just fine with a standard move—but this choice also comes at the potential cost of more effort, more time, and more stress. If you have the resources and would rather not even think about the moving details yourself, then a white-glove move will be the best choice you could possibly make.

A white-glove move is generally the preferred service if you’re moving delicate or irreplaceable items, like:

• Family Heirlooms
• Fine Art
• Antiques
• Grandfather Clocks
• Grand Pianos
• Wine Collections
• Large Electronics

To find out whether white-glove moving is right for you, speak with a MG Vanlines moving consultant.

Call us during normal business hours at 1-800-508-9002. You can also contact us through the message form on our website, and we typically respond within 1 business day.

If you’ve already booked your move, you’ll have a dedicated move coordinator who can help with:

1. Updating your inventory or services (packing, storage, specialty items)

2. Schedule changes and timing (arrival windows, pickup and delivery details)

3. Building or HOA requirements (elevator reservations, parking rules, COI requests)

4. Move-day questions, paperwork, and billing support

Yes, you should still sign, but you should never sign “clean” if you see damage or missing items. Before the crew leaves, inspect the shipment as items come off the truck and make sure any issues are written directly on the delivery paperwork. If you can, be specific (for example: “box #12 crushed,” “dresser top gouged,” “mirror cracked,” “2 dining chairs missing”). Then take photos right away.

This matters because the delivery paperwork is one of the first documents reviewed during a claim. The more clearly it reflects what you saw at delivery, the smoother the claims review usually goes.

First, take clear photos as soon as you notice the issue and keep the item and relevant packing materials together. Finish checking your shipment so you can report everything at once. If you moved with MG Vanlines, your claim flow specifically asks whether you’ve completed unpacking and notes you generally shouldn’t submit until you’re done (since you can’t re-submit once entered). Start here  File A Claim

​Interstate moving claims have federal timelines. FMCSA guidance says you must submit a written claim within 9 months of delivery​

A re-delivery attempt happens when a delivery is scheduled but cannot be completed, usually because no one is available to receive the shipment, access is blocked, or conditions at the destination prevent unloading. Common causes include:

1. No authorized person on-site to sign

2. Elevator reservation not secured, or building access denied

3. Customer requests a last-minute change after the truck is already dispatched

Redelivery fees can apply because the crew and equipment were committed, travel time was incurred, and the shipment may need to be returned to storage or rerouted. The best way to avoid this is to confirm access details in advance and ensure someone authorized is present during the scheduled window.

​International moves often include extra steps after arrival, such as customs clearance and scheduling final delivery with the destination agent. Once your shipment is cleared, delivery is coordinated and you’ll typically confirm timing, placement, and condition at arrival—similar to domestic delivery, but with additional documentation checkpoints​

FF&E typically refers to furniture, fixtures, and equipment (items like beds, casegoods, seating, lighting, and TVs). OS&E refers to operating supplies and equipment needed to run the property day-to-day (items like linens, amenities, tabletop, back-of-house supplies, and more).

Yes. We provide short- and long-term commercial storage solutions that work well for phased renovations, refreshes, and staging.

Yes. We can receive items as they arrive and support consolidated/consignment-style delivery so you’re not stuck waiting on missing pieces while your team is ready to install.

Yes. Our teams can unpack, place items inside the space, and provide assembly support based on your project needs.

Share your Hotel FFE/OSE project location, timeline, and estimated volume. We’ll recommend a plan for receiving, storage, delivery sequencing, and installation support. Request an estimate online or call.